When a tow truck attempts to tow your vehicle or after your vehicle has been towed, you have some rights as the vehicle owner under the law.
  • If you return to your vehicle and it is being hooked-up to a tow vehicle but it is not fully hooked up and waiting for towing, you can keep your vehicle without giving a charge. You are not required to prove ownership of the vehicle in this instance.
  • If you return to your vehicle and it is fully hooked up, set for towing, but has not left the parking lot, you may keep your car but you must pay a drop fee.
  • If the vehicle has been towed from a parking lot, you can find your vehicle by calling the phone number on the no parking sign. You will recover your vehicle from the vehicle storage facility (VSF). After showing a document that you are the owner and giving the towing and storage charges. 
  • At the vehicle storage facility, you can access your vehicle to get ownership documents. You do not need to pay charges to do this.
  • At the vehicle storage facility (VSF), you can access your vehicle to get personal belongings. You do not need to give charges to do this.
You can claim your car 24-hours a day and within an hour if the vehicle storage facility accepts. If a vehicle storage facility does not take cars 24 hours a day, you can claim your car within an hour of your request amid the hours of 8:00 a.m. and midnight Monday to Saturday and from 8:00 a.m. to 5:00 p.m. Sundays except for nationally recognized vacations. A vehicle storage facility with these hours is not needed to release a car after midnight. You can request a tow hearing at any Justice of the Peace Court in the county where your car was towed if you think your vehicle was wrongfully towed, stored, or booted; or if you were charged more than the authorized costs. You should request a tow hearing from the court within 14 days of the tow.
You don’t have rights to: 
  • Dismantle or remove any part of the car when it is at VSF
  • Can’t retrieve your vehicle from VSF without paying allowed fees. 
  • Can’t remove the boot without paying its fee.
  • Get your vehicle after it is removed from parking facility before it was placed in a VSF
  • Retrieve your vehicle from VSF without demonstrating the owner or authorized user of the vehicle.
When you return your vehicle it’s being hooked-up to a tow truck but not COMPLETELY hooked and ready for towing then you can ask for the release WITHOUT PAYING ANY CHARGE and also without ownership. If your vehicle has been towed away then you can find it simply by calling on the number which is posted on the tow-away sign. If the vehicle has a boot attached then you can call on the number which is listed on the warning sticker on the window. Don’t try to remove or drive the vehicle with boot as it can damage your vehicle
You must have following things to recover your vehicle from VSF:
  • Have photo id
  • Have proof of authorized user or owner of the vehicle
  • Must pay all charges for storage and towing
The photo id acceptable form include: 
  • Driving license or ID card of driver issued by any state
  • Any Photo ID authorized by the Federal Govt.
  • Any photo ID issued by foreign govt. like matricula consular
A user who owned a private property or any tow from traffic is entitled to receive: 
  • A copy of the tow ticket. 
A towing company must issue and prepare a tow ticket for each nonconsent tow. The copy of the tow ticket must be provided to the vehicle owner, if he/she is available at the time of towing and the copy also delivered to the VSF.   The company should provide its non consent towing fees for all VSF where it delivers vehicles. These fees must be provided to the public upon request. 
  • A statement of consumer rights to a tow hearing.
  • The info required to file for a tow hearing. 
  • Each and every VSF must tell the vehicle owner of the website, mailing address, email and phone number of TDLR for directing complaints about vehicle storage to the departments.
VSF considers a vehicle abandoned if it is not claimed by the owner. A VFS must publish or mail at least 2 different notices which states that they have the vehicle and you need to wait at least 30 days after the 2nd notice before taking any action.  A VFS can sell the vehicle via public sale after VFS publishes or mails the 2nd notice.  Some special rules may apply for the more than 10 years old vehicles in only condition of crushed, junked or dismantled. A VFS with these nuisance vehicles is not needed to publish or send a 2nd notice and may sell the vehicle 30 days after the 1st notice.
Owners who have their vehicle booted or towed without their consent become eligible for hearing. The VFS booting or towing company should provide the vehicle owner a notice that informs them about their rights to a hearing and that also identifies the justice court having jurisdiction. It will be the court where the owner can easily file the request for the hearing regarding tow. The owner must file their appeal for a hearing within 14 days (excluding national holidays, saturdays and sundays) of car booted or towed by the VSF
Vehicleowner can file a complaint online via TDLR website against a tow operator, tow company, VFS or their employees or a booting company and their employees. Filing a complaint with TDLR is not substituted for requesting a tow hearing although you can do both. This is the summary of the provisions included in the Booting Law and vehicle towing; the administrative laws or VSF laws are such not a complete description of owner’s rights or of the requirements of license holders.
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